Ans: APM, in digital experience monitoring, is a software-based monitoring tool to detect and diagnose website and application performance issues. APM collects and analyzes infrastructure metrics such as hardware resources and allocations, code-level issues, network utilization, performance bottlenecks, and server requests and transactions.

Ans: Real user monitoring (passive monitoring) assesses the performance of your website or application based on actual user activity. It monitors and tracks the performance of user interactions by using JavaScript tags to measure key performance indicators (KPIs) such as server response times, geographic locations, and the device or devices used to connect.

Ans:

1. Increased demand for improved user experience.
2. The challenges of traditional monitoring and the benefits of DEM software.
3. The increase in demand for digital experience monitoring tools in SMEs is currently driving the market.

Ans: The key methodologies deployed for user experience monitoring are:

• Synthetic monitoring
• Real user monitoring
• JavaScript injection
• Device performance monitoring (DPM)
• Application performance monitoring (APM)
• Transaction monitoring
• API monitoring

Ans: Transaction monitoring is an essential part of ensuring a superior user experience that helps drive anti-money laundering processes. Following are a few prime benefits —

• Helps BFSI organizations to prohibit suspicious transactions to and from existing customers
• Detect financial crimes and other activities.
• Enable sanctions screening and customer profiling features that help streamline user experience monitoring and optimize customer satisfaction.