partnering with helped one of the biggest to Enhance Customer Application User Experience

About the Customer

A telecommunications brand used by multiple independent brand-licensees worldwide. Its services are available across 10 countries.

The Need

Perform UX testing on gaming apps

The client sought to improve user experience and performance in its consumer application to better align with its digital-first business model.

Perform UX testing on gaming apps

With increasing testing demands, there was a need for enhanced automation and performance testing solutions to complement manual functional testing and provide greater visibility.

Perform UX testing on gaming apps

Optimizing testing cycles became crucial to accelerating app releases and ensuring a seamless QoE for end customers.

The Solutions
Client leverages highly secure Air-Gapped On-Premise solution for performance testing of their consumer application
Test in real user environments
The client performs continuous automated testing of critical user journeys such as page navigation, browsing & selecting subscription plans, changing the password, ordering SIM cards, tracking usage info such as data/minutes usage and active plans.
Test in real user environments
Professional services team created automation test scripts to perform continuous regression testing 
Test in real user environments
Created custom dashboards to track test summary (pass/fail analysis) and performance KPIs related to Page Load, login duration, launch time, and more.
Test in real user environments
Now there is detection of performance dips and app outages instantly with the help of real-time alerts and visibility into errors related to system downtimes.
Test in real user environments
After successful app performance testing customer is now moving forward with automating the web page testing.
Impact
Performance
Achieved The Highest CSat and NPS Score In UAE, further increasing YoY
Performance
Data-driven actionable insights to improve performance
Performance
Reduced downtime by quickly detecting & fixing app outages

About HeadSpin

HeadSpin is a global digital experience testing platform with an extensive device network spanning 50+ locations. It supports manual and automated testing on various devices, including mobile phones, browsers, media players, and automotive systems. The platform employs data science-driven analytics to expedite issue resolution and improve cost efficiency for leading global enterprises.