Modirum Platforms partnering with HeadSpin helped one of the biggest Telco Companies to Enhance Customer Application User Experience
About the Customer
A telecommunications brand used by multiple independent brand-licensees worldwide. Its services are available across 10 countries.
The Need
The client sought to improve user experience and performance in its consumer application to better align with its digital-first business model.
With increasing testing demands, there was a need for enhanced automation and performance testing solutions to complement manual functional testing and provide greater visibility.
Optimizing testing cycles became crucial to accelerating app releases and ensuring a seamless QoE for end customers.
The Solutions
Client leverages highly secure Air-Gapped On-Premise solution for performance testing of their consumer application
The client performs continuous automated testing of critical user journeys such as page navigation, browsing & selecting subscription plans, changing the password, ordering SIM cards, tracking usage info such as data/minutes usage and active plans.
Professional services team created automation test scripts to perform continuous regression testing
Created custom dashboards to track test summary (pass/fail analysis) and performance KPIs related to Page Load, login duration, launch time, and more.
Now there is detection of performance dips and app outages instantly with the help of real-time alerts and visibility into errors related to system downtimes.
After successful app performance testing customer is now moving forward with automating the web page testing.
Impact
Achieved The Highest CSat and NPS Score In UAE, further increasing YoY
Data-driven actionable insights to improve performance
Reduced downtime by quickly detecting & fixing app outages
About HeadSpin
HeadSpin is a global digital experience testing platform with an extensive device network spanning 50+ locations. It supports manual and automated testing on various devices, including mobile phones, browsers, media players, and automotive systems. The platform employs data science-driven analytics to expedite issue resolution and improve cost efficiency for leading global enterprises.
Discover how HeadSpin can empower your business with superior testing capabilities
Our Platform enables you to:
Accelerate time-to-market, gaining a competitive edge
Boost developer/QA productivity with faster development cycles
Automate build-over-build regression testing for consistent results
Gain better visibility into functional and performance issues
Reduce mean time to identify/resolve during test, QA, and production
Evaluate audio, video, and content quality of experience (QoE) effortlessly